At RajaTours, we are committed to providing our clients with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about, protecting their personal information is one of our highest priorities.
While we have always respected our clients, privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients' personal information and allowing them to request access to, and correction of, their personal information.
Collecting personal information
Unless the purposes for collecting personal information are obvious and the client voluntarily provides his or her personal information for those purposes, we basically collect personal informations during service booking, ordering, and sign up.
We will only collect client information that is necessary to fulfill the following purposes.
- To identify client preferences
- To ensure a high standard of service to our clients
- To contact our clients once needed
Consent can be provided or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client voluntarily provides personal information for that purpose.
Consent may also be implied where the client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and client does not opt-out.
We may collect, use or disclose personal information without the client's knowledge or consent in the following limited circumstances.
- When the collection, use or disclosure of personal information is permitted or required by law.
- In an emergency that threatens an individual's life, health, or personal security.
- When the personal information is available from a public source.
- When we require legal advice from a lawyer.
- To protect ourselves from fraud.
Using and disclosing personal information
We will not use or disclose client personal information for any additional purpose unless we obtain consent to do so.
We will not sell client lists or personal information to other parties unless we have consent to do so.
We will only use or disclose client personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as.
- To conduct client surveys in order to enhance the provision of our services.
- To contact our clients directly about products and services that may be of interest.
General securing information
We are committed to ensuring the security of client personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. We will use appropriate security measures when destroying client's personal information such as shredding documents and deleting electronically stored information. We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.